(Applicable to the website FUSION SPHERE (https://tagsoo.com) — FUSION SPHERE SDN. BHD
________________________________________
General Overview
• The website FUSION SPHERE (https://tagsoo.com) is the official e-commerce channel owned and operated by FUSION SPHERE SDN. BHD.
• By visiting the website, registering an account, or placing an order on the website, the customer indicates that they have read, understood, and accepted all contents of this policy.
• The purpose of this policy is to:
Ensure transparency in online sales and transactions.
Protect the legal rights of FUSION SPHERE SDN. BHD
Minimize the risks arising during transactions and shipping.
• Customers are responsible for checking for updates regularly, as FUSION SPHERE SDN. BHD reserves the right to change the content of this policy at any time without notice.
Returns for Unwanted or Incorrectly Ordered Items :
We want you to feel confident when shopping with us. If you’ve ordered the wrong product or simply changed your mind, you can return it within 30 days of delivery.
1. Items should be unused, in resaleable condition, and returned with all original packaging, accessories, and any free gifts.
2. Please keep packaging clean and intact — avoid pen marks, tape, or other alterations.
3. For kits, all items must be returned together for a full refund. If something is missing, we’ll deduct the value of those items.
4. If goods are not returned in pristine condition, we may deduct reasonable repackaging costs from your refund.
5. Return postage for unwanted or incorrectly ordered items is the responsibility of the customer.
Incorrectly Supplied Items :
1. We take great care with our packing and checking processes, though on rare occasions mistakes can happen. If you receive an item that is not what you ordered, please let us know within 48 hours of delivery. We’ll quickly arrange for the incorrect item to be collected or provide you with a free returns label, and ensure your correct item(s) are redelivered without delay. All costs associated with the return and redelivery will be fully covered by us.Damaged or Faulty Items on Arrival :
1. We want every order to reach you safely and in perfect condition. If your parcel arrives damaged, please make a note of this when signing for delivery and let us know within 48 hours. To help us sort things out quickly, please take a few photos of the damage and email them to support@tagsoo.com
2. If you believe your item is faulty, simply get in touch with us within 48 hours of receipt and we’ll step in to help.
Our team will work with you to resolve the issue as quickly as possible — whether that means sending a replacement, arranging a refund, or carrying out further checks to make sure everything is put right.
1. We want every order to reach you safely and in perfect condition. If your parcel arrives damaged, please make a note of this when signing for delivery and let us know within 48 hours. To help us sort things out quickly, please take a few photos of the damage and email them to support@tagsoo.com
2. If you believe your item is faulty, simply get in touch with us within 48 hours of receipt and we’ll step in to help.
Our team will work with you to resolve the issue as quickly as possible — whether that means sending a replacement, arranging a refund, or carrying out further checks to make sure everything is put right.
Faulty Items within 30 Days :
1. We want you to shop with confidence at FUSION SPHERE (https://tagsoo.com). If your item develops a fault within 30 days of delivery, please email support@tagsoo.com or send us a short video via WhatsApp on 60-16 4258592 so we can help. Please include a brief description of the issue along with clear photos or a video so we can quickly understand what’s gone wrong.
2. Before returning anything, please raise an RMA (Return Merchandise Authorisation) through our website or contact our Customer Service Team to obtain your RMA code.
Good to know: If you ordered a kit and one item is faulty, we’ll repair or replace only the faulty part — you don’t need to send back the whole kit.
3. Once the fault is confirmed, we’ll arrange collection or provide a free returns label, and offer you either a replacement or a refund. If there’s any uncertainty about the fault, or if damage may have resulted from misuse, the item may need to be inspected by the manufacturer. We’ll process your replacement or refund once their assessment is complete. If no fault is found, the item will be returned to you, and re‑delivery charges may apply.
1. We want you to shop with confidence at FUSION SPHERE (https://tagsoo.com). If your item develops a fault within 30 days of delivery, please email support@tagsoo.com or send us a short video via WhatsApp on 60-16 4258592 so we can help. Please include a brief description of the issue along with clear photos or a video so we can quickly understand what’s gone wrong.
2. Before returning anything, please raise an RMA (Return Merchandise Authorisation) through our website or contact our Customer Service Team to obtain your RMA code.
Good to know: If you ordered a kit and one item is faulty, we’ll repair or replace only the faulty part — you don’t need to send back the whole kit.
3. Once the fault is confirmed, we’ll arrange collection or provide a free returns label, and offer you either a replacement or a refund. If there’s any uncertainty about the fault, or if damage may have resulted from misuse, the item may need to be inspected by the manufacturer. We’ll process your replacement or refund once their assessment is complete. If no fault is found, the item will be returned to you, and re‑delivery charges may apply.
Non-Returnable Items:
1. Special offers and promotional items
2. Gift cards
3. Products that cannot be resold as new
4. Products that have been swapped, replaced with inferior goods, or subjected to artificial damage
5. Products sold more than 30 days ago; these are deemed to be in normal working condition. Please contact the brand manufacturer directly for troubleshooting, inspection, or maintenance services.
We appreciate your understanding, as these measures ensure every customer receives products that are clean, safe, and ready to use.
English (United States) 
English (UK) 
Malay 
Chinese 
German 
Japanese