付款政策

Payment — Shipping — Returns — Complaints — Warranty Policy
(Applicable to the website FUSION SPHERE (https://tagsoo.com) — FUSION SPHERE SDN. BHD.)
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1. General Provisions
• The website FUSION SPHERE (https://tagsoo.com) is the official e-commerce channel owned and operated by FUSION SPHERE SDN. BHD.
• By accessing the website, registering an account, or placing an order on the website, the customer acknowledges that they have read, understood, and accepted all contents of this policy.
• The objectives of establishing this policy are to:
Ensure transparency in online sales and transactions.
Protect the legitimate interests of FUSION SPHERE SDN. BHD.
o Minimize risks arising during the transaction and shipping processes.
• Customers are responsible for checking for updates regularly, as FUSION SPHERE SDN. BHD. reserves the right to modify the contents of this policy at any time without prior notice.
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2. Payment Methods
• Customers may choose one of the following payment methods:
o Direct payment in-store.
Bank transfer.
o Payment via electronic payment gateways, credit/debit cards, PayPal, or Stripe (if integrated).
• Orders will be processed and shipped only after FUSION SPHERE (https://tagsoo.com) has confirmed receipt of the customer’s full payment.
• If a transaction remains in a pending state, is declined, or encounters system errors from the bank or payment gateway, the order will be automatically cancelled, and FUSION SPHERE (https://tagsoo.com) shall bear no liability.
3. Payment Deadline
• All payments must be settled within 24 hours of placing an order.
• If payment is not completed within the specified timeframe, the order will be cancelled without prior notice.
4. Customer Responsibility for Provided Information
• Customers are responsible for providing complete and accurate personal information, including: name, shipping address, telephone number, and contact email address.
• If delivery fails due to the customer entering incorrect or incomplete information:
o FUSION SPHERE (https://tagsoo.com) will not issue a refund under any circumstances.
o If the customer still wishes to receive the goods → any additional shipping costs incurred shall be borne by the customer. • Customers bear full responsibility for the accuracy and timeliness of the information provided.
5. Delivery Policy
• Delivery times and shipping fees will be clearly displayed at the time of order placement.
• FUSION SPHERE (https://tagsoo.com) reserves the right to split an order into multiple shipments if the products originate from different warehouses.
• Any additional shipping costs (if applicable) incurred due to order splitting or multiple shipments will be communicated to the customer and shall be borne by the customer.
• FUSION SPHERE (https://tagsoo.com) shall not be held liable for delivery delays caused by force majeure events—such as natural disasters, epidemics, fires, wars, technical failures beyond our control, or changes in the shipping policies of our logistics partners.
• Upon receipt of the goods, customers must inspect them immediately to ensure that the order is accurate and complete.
6. Order Cancellation Policy
• Customers may request to cancel an order before it has been handed over to the carrier for delivery. However, if payment has already been made, the payment is non-refundable.
• Once an order has been dispatched, customers no longer have the right to cancel the order or request a refund. If a customer refuses to accept the delivery, this shall be deemed an invalid cancellation, and any payments already made will not be refunded.
7. Complaints and Order Completion Confirmation
• Customers must inspect the products immediately upon receipt of the goods.
• If issues are discovered—such as incorrect items, incorrect sizing, missing items, or damage sustained during transit—customers must notify FUSION SPHERE (https://tagsoo.com) within 24 hours of receiving the goods.
• If no response is received from the customer within 24 hours of the order receipt date, the order shall be deemed successfully completed. The customer thereby waives any right to file complaints regarding the condition of the delivered products and forfeits the right to request a refund or exchange.
• When filing a complaint, customers must provide valid evidence (e.g., photographs, unboxing videos) to substantiate their claim.
8. Return and Exchange Policy
• The Return and Exchange Policy applies only to products exhibiting manufacturing defects or production faults.
• Return/Exchange Period: Within 7 days from the date of receipt.
• Conditions: Products must retain their original labels and hangtags; they must be unused and unwashed, and be accompanied by the original invoice or complete documentation. • Not eligible for returns/exchanges:
o Promotional or specially discounted products.
o Products damaged due to customer misuse or external impact.
• All shipping costs incurred for returns/exchanges shall be borne by the customer.
9. Refund Policy
• General Principle: FUSION SPHERE (https://tagsoo.com) does not offer refunds to customers.
• Exceptions: Refunds will be processed only if FUSION SPHERE (https://tagsoo.com) is unable to fulfill an order due to stock shortages or business closure.
• Refund Method and Processing Time:
Refunds will be issued via the original payment method.
Processing time is 7–10 business days.
o FUSION SPHERE (https://tagsoo.com) shall not be held liable for any delays caused by banks or payment gateways.
10. Warranty Policy
• FUSION SPHERE (https://tagsoo.com) offers a 7-day warranty covering manufacturing defects, such as product damage or defective accessories.
• The warranty does not cover: normal wear and tear, improper washing/cleaning, impact damage, external damage, or repairs/modifications performed by the customer.
11. International Payments and Currency Exchange Policy
• If a customer pays in a foreign currency, the issuing bank or payment gateway will automatically convert the amount into Malaysian Ringgit (MYR) based on the prevailing exchange rate at the time of the transaction.
• Currency conversion fees, international transaction fees, and bank processing fees shall be borne by the customer.
12. Payment Security and Protection Policy
• The FUSION SPHERE (https://tagsoo.com) website is protected by SSL encryption technology and international security protocols.
• For international credit/debit card payments, all transactions are subject to authentication via 3D Secure (3DS).
• Once a transaction has been successfully authenticated via 3DS, the cardholder assumes full responsibility for the validity of the transaction. FUSION SPHERE (https://tagsoo.com) shall not be held liable in instances where the cardholder has compromised their information, shared their One-Time Password (OTP), or if the transaction was not personally initiated by the cardholder.
• Customers are responsible for safeguarding their banking card details, One-Time Passwords (OTPs), 3DS verification codes, and personal devices. 13. Anti-Fraud and Anti-Money Laundering Policy
• FUSION SPHERE (https://tagsoo.com) reserves the right to withhold or cancel orders exhibiting any suspicious signs (such as unauthorized credit card usage, money laundering, promotional abuse, or other fraudulent activities).
• Any suspicious cases will be reported to the card-issuing banks and relevant authorities for appropriate action in accordance with regulations.
14. Data Retention Policy
• FUSION SPHERE (https://tagsoo.com) will retain order and transaction information for a minimum of one year, or for a longer period as required by Malaysian law.
• Should competent authorities request such data in accordance with the law, FUSION SPHERE (https://tagsoo.com) will provide it as legally required.
15. Policy for International Customers
• All purchases made on FUSION SPHERE (https://tagsoo.com) are governed by the laws of Malaysia, regardless of the customer’s nationality or place of residence.
• Any disputes shall be resolved by courts of competent jurisdiction in Malaysia.
• The official language of these Terms is English. Translations into other languages (if any) are provided for reference purposes only.
16. Refusal of Delivery Policy
• If a customer refuses to accept delivery of goods without valid justification, the order shall be deemed to have been invalidly cancelled.
• The customer shall forfeit the entire amount of the payment already made.
• If the customer subsequently wishes to receive the goods, they must pay all additional shipping charges incurred.
17. Notification and Contact Policy
• All official notifications, confirmations, or communications from FUSION SPHERE (https://tagsoo.com) will be sent via the following channels:
o The email address registered by the customer.
o Via SMS or telephone call to the phone number provided by the customer.
• Customers are required to review and respond to such communications in a timely manner. Failure to respond shall be deemed as the customer’s agreement to the content of the notification.
18. Tax and Fee Policy
• The prices displayed on the website are final prices and include the following charges:
o Applicable taxes as required by law.
o Credit card processing fees and transaction fees.
o Shipping fees (if applicable).
• Customers are not required to pay any additional fees other than the price published at the time of placing the order. 19. Transfer of Ownership Policy
• Ownership of the goods shall formally transfer to the customer only after FUSION SPHERE (https://tagsoo.com) has received full payment for the order.
• Once ownership has transferred, the goods become the property of the customer, and the order shall be non-refundable.
20. Purchase Limits and Transaction Refusal Policy
• FUSION SPHERE (https://tagsoo.com) reserves the right to refuse or limit the quantity of products in an order for the following reasons:
o Detection of resale or speculative purchasing behavior.
o The customer has a history of order cancellations, dishonest disputes, or fraudulent activity.
• The decision of FUSION SPHERE (https://tagsoo.com) in such cases shall be final and binding, and shall take effect immediately.
21. Force Majeure Policy
• FUSION SPHERE (https://tagsoo.com) shall not be held liable for any losses or delays in performance caused by Force Majeure events (e.g., natural disasters, epidemics, fires, acts of war, strikes, telecommunications infrastructure failures, third-party system errors, etc.).
• In such circumstances, FUSION SPHERE (https://tagsoo.com) may postpone, suspend, or cancel an order without providing any compensation to the customer.
22. Limitation and Exclusion of Liability
• Under no circumstances shall the maximum aggregate liability of FUSION SPHERE (https://tagsoo.com) exceed the total amount paid by the customer for the order.
• FUSION SPHERE (https://tagsoo.com) shall not be held liable for the following:
o Errors arising from banking or payment gateway systems.
o Shipping accidents or incidents beyond our reasonable control.
o Indirect losses or loss of profits.
o Errors resulting from information provided by the customer.
23. Validity and Policy Changes
• This policy shall become effective as of the date of its publication on the website.
• FUSION SPHERE (https://tagsoo.com) reserves the right to modify or adjust this policy at any time without prior notice.
• In the event of any conflict between this policy and other policies on the website, this policy shall prevail.
• If any provision of this policy is deemed invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. 24. Company Information and Contact Details
• Legal Name: FUSION SPHERE SDN. BHD.
• Business Registration Number: 202501042832 (1644240-H)
• Headquarters Address: 6-3 JALAN 27/70A DESA SRI HARTAMAS
50480 KUALA LUMPUR W.P.
KUALA LUMPUR, MALAYSIA
• Official Contact Email: support@tagsoo.com
• Customer Service Phone: 016 4258592
25. Identity Verification and Anti-Fraud Policy
• To ensure security, all transactions on FUSION SPHERE (https://tagsoo.com) may require identity verification via 3-D Secure or OTP. The Company reserves the right to suspend or cancel suspicious transactions for further verification. If fraudulent activity is detected (e.g., unauthorized use of bank cards, fraudulent chargebacks), FUSION SPHERE (https://tagsoo.com) reserves the right to refuse processing or issuing refunds, and to report the matter to the relevant authorities.
26. Refund and Return Requests
• FUSION SPHERE (https://tagsoo.com) accepts refund requests only in cases involving manufacturer defects, incorrect items shipped, or system processing errors. All refund requests must be submitted via email to FUSION SPHERE (https://tagsoo.com) within 3 business days of receiving the items. Orders that have been correctly delivered, as well as discounted or promotional items, are not eligible for refunds. Once a refund request is approved, the refund will be processed within 7–15 business days.
27. Transaction Cancellation Policy
• Customers may request to cancel an order within 30 minutes of placing it, provided that the order has not yet been processed or handed over to the carrier. Once the order status changes to “Shipping,” cancellation requests will no longer be accepted.
28. International Payments and Currency
• Product prices are displayed in Malaysian Ringgit (MYR). For international transactions, the customer’s card-issuing bank may charge additional currency conversion fees or international transaction fees. FUSION SPHERE (https://tagsoo.com) assumes no responsibility for these fees. All payments are settled based on the exchange rate prevailing at the time of the transaction.
29. Card Data Security and PCI DSS Standards
• FUSION SPHERE (https://tagsoo.com) is committed to not storing customers’ bank card information. All payment data is securely processed through PCI DSS-certified partners, utilizing encryption and tokenization technologies to ensure the absolute security of our customers.

30. International Shipping and Delivery
International customers are solely responsible for bearing additional costs—such as wire transfer fees, intermediary bank charges, or import duties—as determined by the regulations of their respective countries or regions. FUSION SPHERE (https://tagsoo.com) assumes no responsibility for any customs duties or import taxes levied by the customer’s country or region.
31. Responsibility Regarding Shipping Information
• When placing an order with FUSION SPHERE (https://tagsoo.com), customers must provide complete and accurate delivery information, including their name, phone number, delivery address, and any necessary remarks.
• FUSION SPHERE (https://tagsoo.com) shall not be held liable for any delivery failures or misdirected deliveries resulting from incorrect, incomplete, or unclear information provided by the customer.
• Should a shipment be returned due to the inability to contact the recipient or due to an incorrect address, the customer shall bear all associated shipping costs (including any re-delivery fees).
• For prepaid orders, if delivery fails due to the information provided by the customer, FUSION SPHERE (https://tagsoo.com) will hold the order for a period of 7 days starting from the date of the failed delivery attempt. Upon the expiration of this period, the order will be cancelled, and no refund will be issued.
32. Complaint Handling and Contact Information
For all payment-related complaints or inquiries, please send an email to support@tagsoo.com or call 016 4258592. FUSION SPHERE (https://tagsoo.com) will respond to complaints within 3 business days of receipt. Any disputes shall be resolved in accordance with the laws of Malaysia.